About ESM
A Virginia registered IT services company working with small offices and dental practices across the DC region.
Background
Our technicians bring more than 20 years of experience to the work. That experience comes from enterprise IT — the environments where device management, patch testing, directory administration and email migration are done to a standard, with tooling and process behind them.
Small offices rarely get that standard. Not because it doesn't apply, but because most providers serving them have never worked that way. A practice with twenty machines benefits from tested patches and managed devices exactly as much as a company with two thousand does.
That's the gap ESM exists to close: enterprise practice, at a scale that suits an office that doesn't have an IT department.
How we work
Most of our clients have between three and thirty people and no one on staff whose job is IT. The office manager handles it, or the owner does, or nobody does until something breaks.
What that calls for is not a help desk. It's someone who knows your setup, shows up when it matters, and doesn't need the situation explained from scratch every time.
Practically, that means a few commitments. Disruptive work — server migrations, operating system upgrades, anything that takes machines offline — is scheduled outside your operating hours. Changes get written down, so there's a record of what your environment looks like and why. And we explain things in terms of what they mean for your office, not what they mean for the network.
Start with a conversation
Tell us what you're running and what's giving you trouble. We'll be straight about whether we're the right fit.